Mobile FAQ

Server Connection Failed?

• Check whether your network connection is working normally
• Disable network proxy tools if they interfere with SSH connections

Connection Drops When the App Goes to the Background?

• On Android, set the app battery policy to Unrestricted to reduce background disconnects

Why Did My Asset Data Disappear?

This usually happens for one of these reasons:

• Data isolation: different accounts use different datasets, so logging out or switching accounts can show a different asset list
• App removal: uninstalling the app also removes local data

How Do I Report an Issue?

You can contact Chaterm through:

• In-app feedback: Profile → Usage & Feedback → Issue Feedback
• Email support: support@chaterm.ai

Which AI Models Are Supported? How Do I Switch?

After signing in, go to Profile > AI Settings > Model Selection to view and switch models. Supported models include flagship models from OpenAI, Gemini, and other major providers. Available models vary by subscription tier — check the app for the current list.

Data Sync Not Working?

• Confirm you are signed in (sync is unavailable without an account)
• Check whether your network connection is working
• Go to Profile > Data Management and confirm the sync toggle is on
• If the issue persists, try signing out and back in, then sync again

What Can I Use Without Signing In?

Without signing in you can add and manage local assets and open SSH connections. AI Chat and cloud data sync require a signed-in account.

Troubleshooting Checklist

If the problem is related to connection or sign-in, confirm these first:

• The app version is the latest release
• Your current network can reach the target host
• Your account is still signed in
• The model and AI settings are configured correctly