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Mobile FAQ ​

Server Connection Failed? ​

  • Check whether your network connection is working normally
  • Disable network proxy tools if they interfere with SSH connections

Connection Drops When the App Goes to the Background? ​

  • On Android, set the app battery policy to Unrestricted to reduce background disconnects

Why Did My Asset Data Disappear? ​

This usually happens for one of these reasons:

  • Data isolation: different accounts use different datasets, so logging out or switching accounts can show a different asset list
  • App removal: uninstalling the app also removes local data

How Do I Report an Issue? ​

You can contact Chaterm through:

  • In-app feedback: Profile → Usage & Feedback → Issue Feedback
  • Email support: support@chaterm.ai

Troubleshooting Checklist ​

If the problem is related to connection or sign-in, confirm these first:

  • The app version is the latest release
  • Your current network can reach the target host
  • Your account is still signed in
  • The model and AI settings are configured correctly